GuidesAssessment
Understanding a suspension notice
How to read a processing suspension without treating another business’s account as a remedy.
What the notice usually is
A suspension or restriction is the processor saying it will not continue on the current terms. The notice may cite risk, the business model, complaints, delivery times or information it asked for and did not get.
Read the date, the products or websites named, and whether funds are being held. Those details belong in an assessment. They are not erased by a new company name.
What it does not justify
A suspension is not a reason to process the same activity through someone else’s account without the processor’s permission. It is not a reason to change the storefront so the real seller is harder to see, or to leave the suspension out of the story.
RevRouters can still receive an assessment request. Receiving it is not a promise that a partnership will be suitable, and it is not a route back to processing.
How to brief someone else
Quote the notice. Say whether charges work, whether payouts are paused, and whether any balance is held. Say the date. If you do not know one of those, say you do not know. “They froze us but it should be back next week” is not a brief.
Keep a copy of the website as it was when the notice arrived, if you can. Changing the product story after the notice, and then describing the new story as the old one, is how a suspension becomes a credibility problem.
For Stripe freezes, pauses, closures and disputes, use the accounts briefing. It is explanatory. It does not lift a restriction.
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