Loading saved preview data.
RevRouters

Complaints

If something is wrong, write it down specifically.

Use this for RevRouters itself: a misleading explanation, a request for a password, pressure to omit a suspension, or a status that was described as approval.

  1. 1. Submission recorded

    You describe what happened and what you want done. In this preview the record stays in your browser.

  2. 2. Acknowledgement

    The intention is to acknowledge within five working days once email is connected. That timing is not a statutory commitment.

  3. 3. Review

    Someone who was not selling the relationship reads the account and the audit trail.

  4. 4. Decision or a further question

    The intention is a decision, or a clear request for missing information, within fifteen working days. Pending professional review, this is an operating target only.

  5. 5. Record kept

    The complaint and the outcome stay on the audit trail. There is no ombudsman route to publish, because none has been established.

Draft process

The steps describe how handling is intended to work. They are not a final complaints procedure and not a regulatory promise.

Optional.

Optional.