GuidesAssessment
Responsibilities in a third-party commercial relationship
What has to be named when one business’s customers pay through another business’s processing.
Eight questions that need an owner
Who is the seller? What is sold? Which entity receives settlement? What does the customer see at checkout and on the statement? Who handles refunds? Who responds to disputes? Who bears losses, reserves and fines? What ends the relationship, and what happens to unfulfilled orders if it ends?
If any answer is “we will sort it out once payments are flowing”, the arrangement is not ready. Processing is the last step, after permission and a written allocation of these duties.
What a private agreement cannot do
Two businesses can agree a great deal between themselves. They cannot agree the processor out of its own rules. They cannot agree that the customer will be shown a seller who is not the seller. They cannot agree to keep a suspension off the record.
RevRouters’ role, as described here, is to insist those points are visible before anyone is introduced further. It is not to bless the structure.
When the processor has already said no
A restriction, a closure, or a refused permission does not get softer because two companies are willing. The eight questions above still need owners, and the processor’s decision is an input, not an obstacle to route around.
If you cannot name who bears a dispute after a pause or a closure, do not start. That gap is more expensive than waiting. The longer Stripe briefings on pauses, closures, negative balances and Connect are the detail behind this page.
For Stripe freezes, pauses, closures and disputes, use the accounts briefing. It is explanatory. It does not lift a restriction.
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