On this page
Operators talk about a Stripe payment as if it were one action. It is a chain. The card is checked, the charge is captured, the balance becomes available, a payout is created, and a bank accepts it. A restriction is often a break in one link, described with a word that sounds like all of them.
The customer has paid. The bank has not been paid. Those are different sentences.
What is actually moving
Checkout is the customer’s attempt. Authorisation is the issuer saying the attempt may proceed. Capture is the money being taken. Available is Stripe willing to schedule a payout. Payout is the instruction to the bank. The bank credit is the only moment the cash is in the account you spend from.
- Authorise: the issuer allows the attempt.
- Capture: the amount is taken.
- Available: a payout could be made.
- Payout: an instruction has left.
- Bank: the credit arrived, or it did not.
What people confuse it with
A declined card is a failed attempt, not a frozen account. A paused payout is a stopped instruction, not a failed sale. A reserve is a slice held back, not proof the sale was reversed. Mixing the words sends the wrong file to the wrong screen.
Not a reinstatement method
What to do with it
Name the link that broke before you write to anyone.
- Write down whether new checkouts succeed.
- Write down whether captured funds are pending, available, reserved, or in transit.
- Write down whether the bank rejected a payout or never received one.
- Keep that sentence for any later assessment. Do not upgrade it to “frozen” if you can be more precise.
What this briefing is not
Questions on this note
If the customer was charged, has the business been paid?
Not necessarily. Capture can succeed while the payout is paused, reserved, or still pending. The bank balance is the last step, not the first.
Can RevRouters move a captured payment to another account?
No. RevRouters does not sit in the flow of funds. A captured charge stays in the relationship that created it.
Continue in the briefing
Freezes
What a Stripe Account Freeze Actually Means for Charges and Payouts
A Stripe freeze is not one switch. Learn how charges, payouts, refunds and the balance can be limited separately, and what a freeze is not.
18 min
Reserves
Pending Balance versus Available Balance on Stripe
Pending, available and in transit are three pots. A pause usually concerns the one that has not left yet.
11 min
Freezes
A Payout in Transit Is Not a Paused Account
Money that has already left Stripe is a bank timing question. A pause is a decision not to send the next one.
11 min
Freezes
Stripe Payouts Paused: What to Do in the First 24 Hours
A practical first day when Stripe has paused payouts: what to read, what to save, what to keep fulfilling, and what not to do with another account.
16 min